SprtIQ

Terms of Service

The agreement that governs your use of SprtIQ.

Version 2026-08-15 · Last updated: 15 August 2026

These Terms of Service ("Terms") are a legal agreement between you and the organisation you represent ("Organisation", "you") and SprtIQ ("SprtIQ", "we", "us"), governing your access to and use of the SprtIQ sports management platform, including our website, web application, APIs, and any mobile applications we publish (together, the "Service").

By creating an account, accepting an invitation to join an Organisation's workspace, or otherwise using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you are accepting on behalf of an Organisation, you represent that you have the authority to bind that Organisation, and "you" in these Terms refers to that Organisation.

1. Eligibility & accounts

  • You must be at least 18 years old to create an Organisation account or an individual staff account.
  • Athlete and parent/guardian accounts may be created for, or by, minors as part of an Organisation's onboarding. Where a user is under the age required by applicable law to consent on their own behalf (see "Minors" in our Privacy Policy), the Organisation and/or the minor's parent or guardian is responsible for obtaining any consent required before that account is created or activated.
  • You are responsible for keeping your account credentials secure and for all activity under your account.
  • You must only access data for athletes, teams and records you are authorised by your Organisation to manage.
  • You will not attempt to disrupt, reverse-engineer, scrape, or otherwise misuse the Service.

2. Subscriptions, fees & billing

  • Paid plans are billed in advance on a recurring basis (monthly or annually, as selected) until cancelled.
  • Trial plans, where offered, convert to a paid plan only if you actively select and confirm one — a trial never auto-charges a card you have not provided.
  • Fees are shown in the currency selected at signup and exclude taxes unless stated otherwise; you are responsible for any taxes applicable to your purchase.
  • You may cancel a paid plan at any time from Admin → Billing; cancellation takes effect at the end of the then-current billing period, and we do not provide partial-period refunds except where required by law.
  • We may change our fees on renewal with at least 30 days' advance notice to the Organisation's billing contact.

3. Your Organisation's content and data

Your Organisation retains all ownership rights in the athlete, performance, wellbeing, medical, financial and other records it enters into the Service ("Customer Data"). You grant SprtIQ a limited licence to host, process, and display Customer Data solely to provide, maintain, and improve the Service, and as otherwise described in our Privacy Policy and Data Processing Addendum. We do not sell Customer Data, and we do not use it to train third-party AI models without your Organisation's explicit opt-in.

You are responsible for the accuracy of the data you enter, for obtaining any consents required from athletes, parents/guardians, or staff before entering their data, and for your own compliance with applicable data protection and safeguarding law in the jurisdictions where you operate.

4. Acceptable use

You agree not to use the Service to:

  • Upload or process data you are not authorised to hold, or in breach of a duty of confidentiality owed to a third party;
  • Send unsolicited communications through the Service's messaging tools to anyone outside your own Organisation's membership;
  • Attempt to gain unauthorised access to another Organisation's tenant, data, or accounts;
  • Interfere with the Service's availability or security, including via automated scraping, load testing, or vulnerability probing without our prior written consent; or
  • Use the Service in a way that violates applicable law, including laws protecting minors, health information, or personal data.

5. Health, performance & wellbeing data — not medical advice

The Service lets your Organisation record wellness check-ins, injury records, return-to-play stages, performance metrics, and (where connected) data from third-party wearable devices. This information is provided as a record-keeping and monitoring tool for coaches, medical staff, and administrators — it is not medical advice, is not a substitute for professional clinical judgement, and must not be relied on as the sole basis for a return-to-play, fitness-to-compete, or treatment decision. Any such decision remains the responsibility of your Organisation's qualified medical or coaching staff.

6. Third-party integrations

The Service may let you connect third-party services (for example, wearable device platforms, calendar providers, or — where available — Apple Health or Google Health Connect on our mobile apps). Those integrations are governed by the third party's own terms, and we are not responsible for their availability, accuracy, or handling of your data once it leaves the Service. You can disconnect an integration at any time from your account or Organisation settings.

7. Intellectual property

SprtIQ and its licensors own all right, title and interest in the Service itself — its software, design, trademarks, and underlying technology — excluding Customer Data. We grant your Organisation a non-exclusive, non-transferable licence to use the Service for its own internal sports-management purposes for the term of your subscription.

8. Availability & disclaimer of warranties

We work to keep the Service available, accurate and secure, and we target the uptime and support commitments set out in any order form or Service Level Agreement your Organisation has signed with us. Outside of an express written commitment, the Service is provided "as is" and "as available", and to the maximum extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of liability

To the maximum extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, or data, arising out of or related to these Terms or the Service. Each party's total aggregate liability arising out of or related to these Terms will not exceed the fees paid or payable by your Organisation to SprtIQ in the 12 months preceding the event giving rise to the claim. Nothing in these Terms limits either party's liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded by law.

10. Term, suspension & termination

  • These Terms apply for as long as your Organisation maintains an account, and survive with respect to obligations that by their nature should continue (e.g. confidentiality, payment for services already rendered, limitation of liability).
  • We may suspend or terminate an account that materially breaches these Terms, following notice and a reasonable opportunity to cure where practicable, except where immediate suspension is necessary to protect the Service or other users (for example, a confirmed security compromise).
  • Your Organisation may close its account at any time from Admin → Institution Settings. On closure, we retain Customer Data for the period described in our Privacy Policy, after which it is deleted, and you may export it beforehand via Admin → Data & Compliance → “Export Organisation Data”.

11. Governing law & disputes

These Terms are governed by the laws of the Republic of South Africa, without regard to its conflict-of-laws principles, unless a signed order form between your Organisation and SprtIQ specifies otherwise. Before either party commences formal legal proceedings, we agree to attempt in good faith to resolve any dispute through direct negotiation between authorised representatives. Nothing in this section limits a consumer's non-waivable statutory rights under the law of their own country of residence.

12. Changes to these Terms

We may update these Terms from time to time to reflect changes to the Service or applicable law. For material changes, we will notify Organisation administrators (by email and/or an in-app notice) at least 14 days before the change takes effect. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

13. General

  • If any provision of these Terms is found unenforceable, the remaining provisions continue in full force.
  • You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets.
  • These Terms, together with the Privacy Policy and any signed order form, constitute the entire agreement between you and SprtIQ regarding the Service.

Contact

Questions about these Terms can be sent to info@sprtiq.com.